I have the feeling I’ve read this somewhere before…

Hey, look! Giant, megalithic corporations well-loved and respected by consumers everywhere are teaming up – Voltron-style – to really stick it to Apple’s iTunes!

Yeah. Good luck with that.

Anybody want to start a death pool?

newsflash: annoyed customers likely to defect

In it’s recent study – “Act Now! Customers Are Limited!” – Accenture finds that:

“Nearly 70 percent of consumers are likely or very likely to defect from their favorite retailer to a competitor if the competitor does not cause their most troubling service annoyance and the favorite retailer does not eliminate it.”

Download the full PDF of the article HERE.